topic Re: us roaming not working in Get Support

us roaming not working

Mikela14 — Tue, 11 Apr 2023 16:08:17 GMT

Help, US roaming not working. text message not going through

Re: us roaming not working

hairbag1 — Tue, 11 Apr 2023 16:09:05 GMT

@Mikela14

make sure you have Roaming enabled in settings.

Connect to T-Mobile only

Re: us roaming not working

dust2dust — Tue, 11 Apr 2023 16:11:12 GMT

Did you buy a roaming add-on? Did you receive the welcome to US text? Is this an iphone? Picture text or plain text?

Re: us roaming not working

Mikela14 — Tue, 11 Apr 2023 16:11:48 GMT

text messages still not coming in with roaming on

Re: us roaming not working

softech — Tue, 11 Apr 2023 16:13:08 GMT

@Mikela14 did you just get the Talk and text roaming? did you buy the data roaming as well?

if you don't have data roaming, make sure you are sending traditional SMS and not iMessage or RCS. iMessage/RCS both needs mobile data or Wifi to work. Only tranditional SMS can be sent using Talk & Text roaming without data roaming

And make sure you have T-Mobile connected. If not, try to use Manual network connection and pick T-Mobile from the list

Re: us roaming not working

Mikela14 — Tue, 11 Apr 2023 16:14:48 GMT

thank you so much for all your help.

Re: us roaming not working

softech — Tue, 11 Apr 2023 16:16:29 GMT

@Mikela14 wrote:
text messages still not coming in with roaming on

@Mikela14 this could be an issue that your phone is not connecting to T-Mobile. Please confirm

And can you make calls?

and can you use Mobile data IF you have roaming data as well

Re: us roaming not working

hairbag1 — Tue, 11 Apr 2023 16:18:22 GMT

@Mikela14

just so we know if asked in future...what did you do to make the US Roaming work ?

Re: us roaming not working

dust2dust — Tue, 11 Apr 2023 16:18:34 GMT

So what seemed to fix it?