topic Re: Trying to get some help in Get Support

Trying to get some help

SubmmissionSubs — Tue, 11 Apr 2023 15:58:53 GMT

For some reason I cant dial the *611 to top up my account with phone card.
Been doing this every month for past 7 years with zero problems.
Tried rebooting phone and wont allow me to dial the *611 number.
been looking online for help for about an hour and of course no human help available.

Re: Trying to get some help

hairbag1 — Tue, 11 Apr 2023 16:05:33 GMT

@SubmmissionSubs

try 1-8554public

corrected

Re: Trying to get some help

softech — Tue, 11 Apr 2023 16:04:44 GMT

@SubmmissionSubs there was a *611 outage 2 weeks ago and should have been fixed.

Can you call 1.855.4PUBLIC from another phone and then enter your phone number? it works just like *611

if you are still unable to call both numbers, you can also try to top up using My Account

If you need help, open ticket with PM support:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Trying to get some help

softech — Tue, 11 Apr 2023 16:05:24 GMT

@hairbag1 you missed the 4 🙂

Re: Trying to get some help

dust2dust — Tue, 11 Apr 2023 16:14:00 GMT

Try without the *. I get dead air with the star. I get in right away without.

Re: Trying to get some help

SubmmissionSubs — Tue, 11 Apr 2023 17:54:13 GMT

thank you. That worked.

Re: Trying to get some help

SubmmissionSubs — Tue, 11 Apr 2023 17:54:44 GMT

thank you