topic Re: Additional Data plan in Get Support

Additional Data plan

Swmrgrl-KPF — Tue, 11 Apr 2023 14:57:28 GMT

I paid extra $15 to add 1 extra gig as I ran out two weeks early. The funds were taken from my bank account 8 hours ago and still no change to my data.

Re: Additional Data plan

Yummy — Tue, 11 Apr 2023 15:02:18 GMT

To get most up to data account status:

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

DO you see 1GB add-on on your account at all?

Re: Additional Data plan

BKNS27 — Tue, 11 Apr 2023 15:04:17 GMT

@Swmrgrl-KPF

Refresh your browser by clicking on the circular arrow.

Re: Additional Data plan

softech — Tue, 11 Apr 2023 15:05:02 GMT

@Swmrgrl-KPF do you see the addon on My Account? Login using Incognito mode and check

Also, reboot your phone once and check if it works

Make sure you don't have any data limit enabled on your phone. if you do, disable it first and test