topic Re: Locked down my account. in Get Support

Locked down my account.

EAJ14_1924 — Tue, 11 Apr 2023 22:22:37 GMT

I log in to my account but no code receiving for my cell number.

Re: Locked down my account.

softech — Tue, 11 Apr 2023 14:53:06 GMT

@EAJ14_1924 the choice was there for you to send the code to your phone?

maybe reboot the phone once and try again?

and can you try to choose receive the code via email?

Re: Locked down my account.

HALIMACS — Tue, 11 Apr 2023 14:54:30 GMT

@EAJ14_1924

do you have 2 FA set on your account?

Do you have it going to your email or to your phone?

Check your junk folders or spam folders on your email account and make sure you’re using the correct one.

Re: Locked down my account.

BKNS27 — Tue, 11 Apr 2023 15:07:11 GMT

@EAJ14_1924

There are no lockdown on PM. Only your account can be suspended for nonpayment. If it is suspended, you can only receive the 2FA code by email but if it is active then you can receive it by text or email.