topic Re: US Roaming in Get Support

US Roaming

MJohnnyK — Mon, 10 Apr 2023 14:08:05 GMT

I'm in the USA...

- My Public Account is active.

- Unlimited mins US Roaming-Unlimited Talk(15 day)

When I call a 1-800 or 1-416 number, it says not registered in the network. Does this mean I can only call a USA number, but can't call a CDN Number?

Re: US Roaming

softech — Mon, 10 Apr 2023 14:10:34 GMT

@MJohnnyK you can call Canada with the roaming, but first,

So, you can call US number without problem?

you have to make sure you are connected to T-Mobile

If it is not connecting, try to change the Network selection to Manual and pick T-Mobile manually

also, you can try VoLTE. Enable VoLTE on your phone's mobile network page

Re: US Roaming

Meow — Mon, 10 Apr 2023 14:26:13 GMT

You should be able to call USA and Canada.

PM will have T-mobile 2G network for US talk. Try to manually connect to T-mobile.

Roaming is for Data only. Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.

Re: US Roaming

MJohnnyK — Mon, 10 Apr 2023 14:35:22 GMT

But 1st, I should reboot after changing SIM cards. Sorry .... just an old dummy here. All is well!

Re: US Roaming

softech — Mon, 10 Apr 2023 15:10:53 GMT

@MJohnnyK happy that it works.

do you know if you are using VoLTE or 2G?

and which states and city you are at? Just want to confirm if VoLTE is working well with roaming

Re: US Roaming

MJohnnyK — Mon, 10 Apr 2023 15:42:06 GMT

I have a Samsung Android 9.0 Tab S8. I don't believe VoLTE is supported. Mobile Network settings only show...

Data Roaming - turned ON

Network Mode - GSM/ASPA/LTE (auto connect)

APN - Mobile Internet - sp.mb.com

Network Operators - T-Mobile

I am currently near Kissimmee, Florida

Re: US Roaming

hycm53 — Mon, 10 Apr 2023 17:22:14 GMT

@MJohnnyK LTE is same as VoLTE . Try manually connect to LTE network in your phone's network settings if you could.

Re: US Roaming

MJohnnyK — Mon, 10 Apr 2023 17:31:56 GMT

Network Mode has 4 options....

GSM/HSPA/LTE

GSM/HSPA

GSM only

HSPA only

Re: US Roaming

softech — Mon, 10 Apr 2023 17:36:24 GMT

@MJohnnyK yes, your device might not be VoLTE enabled.

so leave it with GSM/HSPA/LTE if voice working. If voice does not work in another area , you might then need to change to GSM Only for it to connect to the 2G network

Enjoy the trip!!

Re: US Roaming

computergeek541 — Mon, 10 Apr 2023 19:54:34 GMT

@hycm53 wrote:
@MJohnnyK LTE is same as VoLTE . Try manually connect to LTE network in your phone's network settings if you could.

LTE isn't the same as VoLTE. LTE is only a network type and a phone being compatible with LTE doesn't necessarily mean that it's compatible with VoLTE.