topic Re: Password not accepted, reset didn't work in Get Support

Password not accepted, reset didn't work

Ac56 — Mon, 10 Apr 2023 14:34:08 GMT

I'm trying to access my acct to add a travel plan. Password not accepted.... I tried resetting and that didn't work. Said to try again later.
Pls help

Re: Password not accepted, reset didn't work

hairbag1 — Mon, 10 Apr 2023 15:08:01 GMT

@Ac56

try dialing 611 to add one of the 15 Day US Roaming options. You'll need your credit card and your 4 digit PM pin number.

added ..

Alternative number to call...

1.855.4PUBLIC

Re: Password not accepted, reset didn't work

will13am — Mon, 10 Apr 2023 15:03:23 GMT

@Ac56 , please try using incognito mode on the browser to see if that helps. If you are still unable to login, try a password reset. If all else fails, use the chatbot link to initiate a support ticket.

Re: Password not accepted, reset didn't work

BKNS27 — Mon, 10 Apr 2023 16:59:01 GMT

@Ac56

PM only offer Roaming plans for the USA and nowhere else.

So don’t bother if you are going somewhere else.

If you are going to USA, clear cache and go incognito on your browser then try login.