topic phone payment in Get Support

phone payment

aza123 — Tue, 04 Jan 2022 20:04:25 GMT

my plan was 25 dollars each month and when i use my payment voucher it says i have to add more

Re: phone payment

Samianauman — Tue, 05 Dec 2017 23:41:05 GMT

It' 25 plus tax. If u only adding 25 dollar then u need to top up bit more

Re: phone payment

NDesai — Tue, 05 Dec 2017 23:47:39 GMT

@Samianauman@ wrote:
It' 25 plus tax. If u only adding 25 dollar then u need to top up bit more

No, taxes are prepaid when you get the voucher. So the voucher amount is 1:1 with the self-serve amount.

@aza123 Are you on a 30 days plan or 90 days? How much more the system is asking to pay?

Re: phone payment

aza123 — Tue, 05 Dec 2017 23:50:27 GMT

im on a 30 day plan

Re: phone payment

aza123 — Tue, 05 Dec 2017 23:50:59 GMT

it says to pay 10 dollar more now

Re: phone payment

NDesai — Tue, 05 Dec 2017 23:58:09 GMT

@aza123wrote:
it says to pay 10 dollar more now

Well, the system should not ask for more unless you are on a different $35 plan. What's the exact plan are you on? Do you see the $25 voucher added under Available Balance?

Re: phone payment

aza123 — Wed, 06 Dec 2017 00:13:35 GMT

$28 Canada-wide Talk + Text thats my plan and it says that i have 45 available funds and 45 balance.

Re: phone payment

NDesai — Wed, 06 Dec 2017 00:24:27 GMT

@aza123wrote:

$28 Canada-wide Talk + Text thats my plan and it says that i have 45 available funds and 45 balance.

Clearly you have enough funds to cover your plan cost. I suggest to send a private message to the Moderator_Team with your account info. They will take a look into your account and see what's wrong.