topic Re: Certified Pre Owned Phones in Get Support

Certified Pre Owned Phones

kaylabird18 — Mon, 10 Apr 2023 12:22:04 GMT

how long does it usually take to get a tracking number? i ordered on March 31st.

Re: Certified Pre Owned Phones

softech — Mon, 10 Apr 2023 12:45:50 GMT

@kaylabird18 it varies, but usually it should deliver with 2 weeks

I suggest you open ticket with PM support for update

PLease open ticket with PM support use method 1 below if you are PM subsciber already, otherwise, use method 2

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Certified Pre Owned Phones

HALIMACS — Mon, 10 Apr 2023 13:25:19 GMT

@kaylabird18

The tracking number should be provided way sooner than that.

I presume you received an email or some notification of a successful purchase? Check your payment card to see if the transaction value is showing for the purchase price.

Re: Certified Pre Owned Phones

LitlLdy — Mon, 10 Apr 2023 13:39:03 GMT

@kaylabird18 wrote:
how long does it usually take to get a tracking number? i ordered on March 31st.

@kaylabird18 , I received my phone order receipt in my email but I never received a tracking #! I tracked my phone order using my delivery address in my UPS app & received my phone in 3 days! This was in December before Christmas. I ordered it on a Sunday & received it on Wednesday & I live in a small town! When I asked a CSA for my tracking # they didn’t have it! I received my phone faster then they had my tracking #!

You should get your phone very soon but you could send a support ticket to CSA & ask for your tracking #. They should have it by now.