topic Plan Change problems? in Get Support

Plan Change problems?

Hollister — Sun, 09 Apr 2023 22:31:10 GMT

Can anyone see if they are successful in changing their plan on the next renewal date and then they can change it back again. I have tried several times to change my plan to the $45 one with no success. It just spins. I have tried several devices in incognito.

Re: Plan Change problems?

hairbag1 — Sun, 09 Apr 2023 22:43:25 GMT

Same here...won't register the Change at next renewal. Just spins around !

Re: Plan Change problems?

Hollister — Sun, 09 Apr 2023 22:44:26 GMT

@hairbag1

Thank you for confirming.

Re: Plan Change problems?

Dunkman — Sun, 09 Apr 2023 22:46:04 GMT

@Hollister

Also, tried.... unable to change.

Several customers have mentioned this issue over weekend. If not rush, maybe try again in the next day or so.

If you need to change, you can contact customer service agent to change manually.

Re: Plan Change problems?

hairbag1 — Sun, 09 Apr 2023 22:47:09 GMT

@Hollister wrote:
@hairbag1

Thank you for confirming.

Still won't register the change..even on laptop using incognito mode. Another PM glitch, I guess.

Re: Plan Change problems?

liuxinbing — Sun, 09 Apr 2023 23:44:08 GMT

I’ve got the exact same problem this morning. After asking here in the community, I opened a ticket and the CS-agent did it at the backend.