topic Re: how do I change my email address that is registered? in Get Support

how do I change my email address that is registered?

Napaneekid — Sun, 09 Apr 2023 21:37:35 GMT

Re: how do I change my email address that is registered?

HALIMACS — Sun, 09 Apr 2023 21:10:07 GMT

Simply ask the customer support agents to change it. Only they can change the e-mail address used for self-serve login purposes.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: how do I change my email address that is registered?

softech — Sun, 09 Apr 2023 21:11:17 GMT

@Napaneekid

only PM support can help to change your email address used for My Account

Pleae open ticket with them

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: how do I change my email address that is registered?

Napaneekid — Sun, 09 Apr 2023 21:25:49 GMT

Thanks, I used the second link. The first system did not work. Have sent msg. Much appreciated!

Re: how do I change my email address that is registered?

Napaneekid — Sun, 09 Apr 2023 21:26:31 GMT

Thanks! I used the 2nd solution and sent a message. Awaiting reply. Cheers!