topic Re: Plan in Get Support

Plan

virgodon — Sun, 09 Apr 2023 15:56:37 GMT

Was was my plan changed or upgraded without my knowledge I will cancel or put to the bank for unauthorized charges

Re: Plan

Dunkman — Sun, 09 Apr 2023 15:59:56 GMT

More details would be helpful. Public mobile does not change plans without customer's knowledge.

However, there have been some recent promo texts from Public mobile to customers. The promo texts offered special deals (ie. $40 for 15 GB data) and the customer just needed to respond Yes to the text for the plan to be changed at next renewal.

Until things are sorted out, do not put a dispute with your credit card. It complicates things for your account going forward for your payments.

Re: Plan

virgodon — Sun, 09 Apr 2023 16:03:33 GMT

it’s straight farward what I said I was paying 15 dollars a month for text unlimited 100 minutes call that’s my son phone now I just saw on my credit card 39 dollar’s and my plan is now 40 dollars I did not ask for this

Re: Plan

hairbag1 — Sun, 09 Apr 2023 16:03:37 GMT

@virgodon

use a laptop, use incognito mode...then log in to your account / Plan & Add-ons...you should see Current Plan detail.

Re: Plan

Yummy — Sun, 09 Apr 2023 16:13:30 GMT

What plan did you have and what plan do you have now?

PM will not change customers' plans out of blue.

You might accidentally replied Yes or similar when PM had promo over holidays.

Re: Plan

Dunkman — Sun, 09 Apr 2023 16:15:36 GMT

@virgodon wrote:
it’s straight farward what I said I was paying 15 dollars a month for text unlimited 100 minutes call that’s my son phone now I just saw on my credit card 39 dollar’s and my plan is now 40 dollars I did not ask for this

@virgodon

I have a feeling that you son responded Yes to the promotion text for the special $40 plan. You can check your son's phone to see whether that was done. Either by accident or purpose. Several customers in the past few months has had this happen especially for parents paying for a kids account.

You can change your plan back to the $15 plan at next renewal date. If you are absolutely sure that you or your son did not respond yes to the text, then you can contact customer service agent to further investigate.

Re: Plan

HALIMACS — Sun, 09 Apr 2023 16:18:31 GMT

I have more than a feeling, @Dunkman

I think it's time to have a chat with the user of the device, @virgodon

Think of it as a teachable moment. Don't worry, you're in good company, many other parents and caregivers have had to have the same chat over the past few months when they realized their little ones did the same.

Re: Plan

BEER — Sun, 09 Apr 2023 16:21:15 GMT

Why not log-in to your account and confirm or not if changes have been made to your account ?

Re: Plan

virgodon — Sun, 09 Apr 2023 16:39:26 GMT

He did reply yes so you guys was right I did check his phone my apologies

Re: Plan

HALIMACS — Sun, 09 Apr 2023 16:47:15 GMT

We're all duped at some point by our lovely offspring, @virgodon

No apologies required!!!

🤣

Re: Plan

hairbag1 — Sun, 09 Apr 2023 17:36:53 GMT

@virgodon

\you can always schedule a plan change to get back to $15 plan.