topic Re: Account Activation issues in Get Support

Account Activation issues

tolahskimpy — Sun, 09 Apr 2023 12:59:37 GMT

I am having this error message. I am a new subscriber and need to complete my onboarding to get my SIM active.

I have this error message

"We were not able to process your payment. Make sure all information is correct or try again with a different card"

Re: Account Activation issues

softech — Sun, 09 Apr 2023 13:34:39 GMT

@tolahskimpy

DO NOT try to re-attempt activation. PM might have charged you already.

First check if PM charge your credit card yet.

if PM hasn't charged you, wait a full hour first. Then , use Incognito mode or Private mode on you browser to try the activation again

Re: Account Activation issues

HALIMACS — Sun, 09 Apr 2023 14:00:02 GMT

@tolahskimpy

Definitely follow @softech advice on how to proceed.

When you're ready to re-try (presuming you haven't already been charged), try doing so on a desktop or laptop device as those are less prone to self-serve and activation error messaging.

Re: Account Activation issues

hTideGnow — Sun, 09 Apr 2023 15:25:45 GMT

HI @tolahskimpy do you still have problem with the activation?

if you have another credit card, try with that instead