topic Re: My New phone is not connected on the network in Get Support

My New phone is not connected on the network

kentruong1234 — Sat, 08 Apr 2023 19:04:18 GMT

Hello

I just register to become a new customer in Public Mobile on Apr. 6, 2023. But till today, my phone is still not working. It just said my phone is not registered on a network. I don't know what to do now. Even i can't call any number to get support.

Re: My New phone is not connected on the network

softech — Sat, 08 Apr 2023 19:16:37 GMT

@kentruong1234 so, it never work?

what phone do you have?

do you have another phone to test?

or at least pull the sim and reseat it once

if nothing works, no worry, likely just sim card provisioning and it is an easy fix for PM support. You just need to open ticket to engage them

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My New phone is not connected on the network

hycm53 — Sat, 08 Apr 2023 19:19:31 GMT

@kentruong1234 wrote:
Hello
I just register to become a new customer in Public Mobile on Apr. 6, 2023. But till today, my phone is still not working. It just said my phone is not registered on a network. I don't know what to do now. Even i can't call any number to get support.

Turn off the phone, remove the sim card, wait a couple of minutes, put sim card in and reboot the phone. After reboot, make sure Public Mobile shows on your phone's screen, if not, try manually to connect to PM in your phone cellular setting.

Re: My New phone is not connected on the network

BKNS27 — Sat, 08 Apr 2023 21:36:53 GMT

@kentruong1234

Did you pick a new number or ported your old number over to PM?

If it is a new number just reboot your phone by powering off then back on.

If you ported over your old number, you need to reply to the text with YES confirming you are porting over?

Re: My New phone is not connected on the network

kentruong1234 — Sat, 08 Apr 2023 22:07:03 GMT

It is new number, i reboot it already, but still no work, thank you.

Re: My New phone is not connected on the network

softech — Sat, 08 Apr 2023 22:10:35 GMT

@kentruong1234 as said above, please open ticket with PM support, they just need to reprovision the sim and it will fix the issue