topic Loyalty rewards partially missing in Get Support

Loyalty rewards partially missing

Prosperious — Sat, 08 Apr 2023 19:04:55 GMT

Hi,

I"ve been a member for a while and have been gettings 15$ loyalty rewards every 3 months. In my latest 3 month bill, I only got 5$ loyalty rewards. Is something wrong? I tried to open a ticket about it with SIMon but getting 404 error so trying here instead.

Thanks.

Re: Loyalty rewards partially missing

softech — Sat, 08 Apr 2023 19:14:44 GMT

@Prosperious you didn't change to monthly plan did you??

if you see clearly PM only applies $5 and you should be getting $15 for your 90 days plan, open ticket with PM

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Loyalty rewards partially missing

Prosperious — Sat, 08 Apr 2023 19:20:42 GMT

Thanks @softech that's very helpful I was able to submit a ticket.

No, still on 3 month plan. I checked out the available plans and could not find anything that matches (I have an old plan on Canada & US calls unlimited). In my account it confirms I should be receiving 15$ rewards still.

Re: Loyalty rewards partially missing

softech — Sat, 08 Apr 2023 19:22:26 GMT

@Prosperious yes, there is no more 90 days plan now. But check if it worths it. The current 30 days plan might be cheaper and offering more data per month

Re: Loyalty rewards partially missing

Dunkman — Sat, 08 Apr 2023 19:29:25 GMT

@Prosperious

Another customer on the 90 day plans noticed that they were receiving $5 each month as a credit. Check your available funds or payment history.

Public mobile recently switch the rewards system in the back end. That might have affected your account.

Re: Loyalty rewards partially missing

Prosperious — Sat, 08 Apr 2023 19:46:09 GMT

Hey @Dunkman you're right, I've been receiving 5$ rewards every month or so, that explains it. I used it up by buying some add-ons.

Thanks!