topic Re: Exclamation point on Pixel 7 service bar in Get Support

Exclamation point on Pixel 7 service bar

phone_problems — Mon, 17 Apr 2023 22:33:40 GMT

Hello,

I recently purchased a Pixel 7. When I inserted my Public Mobile SIM card, it showed a exclamation point on the service bar. When I went to use data, it worked and the exclamation point was gone. But when I turned it off, it appeared again. I can still make calls and texts.

I've done steps like:

Restarting the phone

Resetting network settings

Resetting APN settings

Using airplane mode

Manually selecting 3G and LTE

Cleaning the SIM Card

I used a family member's Public Mobile SIM card and the exclamation point was gone. I'm not sure what the issue is and how to get rid of it. I would be grateful if anyone can help.

Edit: I think the solution is basically what @chipmunk said. I think the exclamation point just appears when not using data.

I thank everyone who replied. You helped me a lot.

2nd Edit: Customer Support got back to me and they are sending a new SIM card. I'll update this post if anything changes with the new SIM card.

3rd Edit: Received new SIM card, exclamation mark is still there when not using data. Maybe a problem with UI

Thank you everyone who replied!

Re: Exclamation point on Pixel 7 service bar

HALIMACS — Sat, 08 Apr 2023 14:15:15 GMT

@phone_problems

Try manually selecting Public Mobile network as opposed to automatic settings.

Re: Exclamation point on Pixel 7 service bar

softech — Sat, 08 Apr 2023 14:15:19 GMT

@phone_problems voice not working?

you sure the "data" you are using is not wifi?

where you got the phone from? from trusted source or private sell?

For peace of mind, check if the phone is clean here:

https://www.devicecheck.ca/check-status-device-canada/

Re: Exclamation point on Pixel 7 service bar

phone_problems — Sat, 08 Apr 2023 14:15:44 GMT

I have done this but the issue still persists

Re: Exclamation point on Pixel 7 service bar

phone_problems — Sat, 08 Apr 2023 14:18:10 GMT

My calls still go perfectly and I'm sure that I'm using data. I purchased the phone directly from Google itself and I've checked the IMEI and it comes as clean

Re: Exclamation point on Pixel 7 service bar

HALIMACS — Sat, 08 Apr 2023 14:20:37 GMT

Do you ever lose connectivity, @phone_problems even though you're seeing that exclamation mark?

It's interesting you note that when putting another SIM card in the device you do not get the exclamation point.

I'd ask the Customer Support agents if they might try a reprovision of your SIM card / account.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Exclamation point on Pixel 7 service bar

softech — Sat, 08 Apr 2023 14:23:54 GMT

@phone_problems ok, at least no need to worry about the phone

can you use your sim card on another phone as well and confirm nothing wrong?

If it works, it is not account. I think what you need to do next is to reset the phone again with the PM sim inside. Wipe the phone and re-setup everything with the PM sim inside

Re: Exclamation point on Pixel 7 service bar

softech — Sat, 08 Apr 2023 14:30:10 GMT

@phone_problems

what I found:

The Exclamation mark has always been a symbol of a lack of connectivity. If your WiFi or Data is not connected, there has always been the Exclamation Mark.

so, another thing to test before you wipe the phone is to try to change the Preferred network to 3G and see if it connects better.

Re: Exclamation point on Pixel 7 service bar

phone_problems — Sat, 08 Apr 2023 14:43:46 GMT

My SIM card worked perfectly on my previous phone. I've also restored my phone with my PM SIM card inside but the exclamation point was still there.

Re: Exclamation point on Pixel 7 service bar

phone_problems — Sat, 08 Apr 2023 14:45:39 GMT

I've tried this and my phone is still on 3G and it works.

Re: Exclamation point on Pixel 7 service bar

softech — Sat, 08 Apr 2023 14:48:00 GMT

@phone_problems so 3G works?

it could a 4G issue in the area. Try using your phone in different area with 4G and if it works elsewhere on 4G , it is good

You can then try your 4G back again where you are now in couple days, if you still not getting 4G and data where you are now, then open ticket with PM support

BTW, you are not in Ottawa or Quebec area? there is outage there now

Re: Exclamation point on Pixel 7 service bar

chipmunk — Sat, 08 Apr 2023 14:55:24 GMT

I have a Pixel 6a on the latest updates.

For me the expanation mark shows up on the mobile data indicator on the status bar when I manually turn off data in the settings. When I toggle data back on the exclamaiton mark disappears.

If I remember correctly (it's been a while...) the data toggle was automatically set to on when I first put the Public Mobile SIM. I'm on the $15 plan and turn data off manually when I'm in WiFi range / don't need data.

Edited to add: On my previous phone (a 2017 Sony Experia Z3) the exclamation mark showed up when I'd used all my data and was cut-off for the month.

Re: Exclamation point on Pixel 7 service bar

LitlLdy — Sat, 08 Apr 2023 14:51:50 GMT

@phone_problems wrote:
My SIM card worked perfectly on my previous phone. I've also restored my phone with my PM SIM card inside but the exclamation point was still there.

@phone_problems , you said “I used a family member's Public Mobile SIM card and the exclamation point was gone.” So I’d say it’s not your phone but your public mobile service. Please do as @HALIMACS suggested & ask the Customer Support agents if they might try a reprovision of your SIM card / account.

Let us know how it goes.

Re: Exclamation point on Pixel 7 service bar

phone_problems — Sat, 08 Apr 2023 14:52:33 GMT

Ok, thanks

Re: Exclamation point on Pixel 7 service bar

phone_problems — Sat, 08 Apr 2023 14:57:10 GMT

No, I'm in Brampton but I'll try your advice

Re: Exclamation point on Pixel 7 service bar

phone_problems — Sat, 08 Apr 2023 14:58:52 GMT

I have the same issue and plan. The mark is there when I don't use data but disappears when I do use data

Re: Exclamation point on Pixel 7 service bar

gpixel — Sat, 08 Apr 2023 15:00:07 GMT

@phone_problems

seeing the exclamation mark when mobile data is disabled is normal... by the way keep the preferred network on LTE as leaving it on auto recommended will enable the 5g radio which will use more battery and might cause compatibility issues with some towers. PM also doesn't support 5g

Re: Exclamation point on Pixel 7 service bar

chipmunk — Sat, 08 Apr 2023 15:09:21 GMT

@phone_problems wrote:
I have the same issue and plan. The mark is there when I don't use data but disappears when I do use data

I don't consider it an issue? For me it's a confirmation that data is off and I'm using my phone as I intend to in that monment.

Re: Exclamation point on Pixel 7 service bar

gpixel — Sat, 08 Apr 2023 15:21:21 GMT

its also safe to disable the "allow 2g" option. this will disable the 2g radio. if one ever feels the need to have it enabled ie. roaming in the US/emergencies, one can always re-enable the option

Re: Exclamation point on Pixel 7 service bar

HALIMACS — Sat, 08 Apr 2023 16:22:37 GMT

Good 1st hand experience, @chipmunk & @gpixel. 👍

Still can't understand why when the OP used a family member's SIM card, the device behaved differently. At least that's what I understood from their comments. 🤔