topic No cell service in Get Support

No cell service

Spyder_1 — Sat, 08 Apr 2023 11:02:28 GMT

I've had no cell service in my area since the recent freezing rain that hit most Laurentides/Outaouais (Québec) areas. Any idea when this will be fixed. Tried rebooting several times to no avail.

Re: No cell service

softech — Sat, 08 Apr 2023 11:49:44 GMT

@Spyder_1 sorry PM didn't update us with the network issue in the area.

You might need to open ticket with PM support to provide you an ETA

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No cell service

HALIMACS — Sat, 08 Apr 2023 12:16:35 GMT

@Spyder_1

Try googling TELUS and Bell service outage maps for details of current network status.

TELUS Service Status

Check for Internet outages | Internet Outages | Bell

Other than that, ensure your Account Status is ACTIVE as displayed on your self-serve landing page.

Re: No cell service

Spyder_1 — Sat, 08 Apr 2023 12:41:47 GMT

I can confirm my account is active. I was traveling yesterday and I had cell service. Soon as I got home service went dead. The same applies to my wife phone.

Re: No cell service

softech — Sat, 08 Apr 2023 12:44:03 GMT

@Spyder_1 yes, it is outage in the area and confirmed by Telus and Bell (they share network towers)

Telus outage site still showing, so I guess it is not fixed yet

Latest update:
NOTE: If you are experiencing connectivity issues, including 911 calling, please check your device's cellular settings to confirm the network provider is set to automatic, or manually select a temporary alternative and allow 30-45 seconds before trying your connection again.