topic Re: service in Get Support

service

AlaKa — Thu, 30 Mar 2023 19:31:45 GMT

Why do I have to put + for toll free numbers and 1 for local numbers? It has started a month ago? Anyone else has this problem? If I don't do it, it tells me that the call can't be completed as dialed. How do we reach anyone who can fix this and yes, I rebooted the phone and took the sim card out.

Re: service

dust2dust — Thu, 30 Mar 2023 19:36:58 GMT

Oh! + in front of toll free. Interesting. I wonder if that would use minutes on limited minute plans.

The 1 is modern times. Just change your contacts and dial the 1 when manual.

Re: service

Meow — Thu, 30 Mar 2023 20:08:09 GMT

Some areas require +1 some do not. Nothing PM can do about. Welcome to the future...

Re: service

AlaKa — Sat, 08 Apr 2023 01:27:53 GMT

Well, it used work no problem and suddenly it requires 1 or +. Funny that my husband has the same provider and his phone works as it worked before. The future doesn't look very promising...

Re: service

softech — Sat, 08 Apr 2023 01:40:55 GMT

@AlaKa

Dialers on some phones will actually add the 1 for you automatically and it could be the reason why one phone works and not the other (if you are using different phones)

you can try to open a ticket with PM support and ask them to reset the account for you. Another member just confirmed support was able to resolve the issue:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Long-list-of-problems-with-PM/m-p/969238/highlight/true#M671630

Re: service

AlaKa — Sat, 08 Apr 2023 01:33:24 GMT

I will contact them, thank you.

Re: service

Pop_Eye — Sat, 08 Apr 2023 02:20:25 GMT

I put +1 on all numbers in my contacts that are LD and more so if I call that number while in that city...so no 1 in the way of not accepting the number dialled. You can’t go wrong with +1.