topic Re: Payment in Get Support

Payment

MdYusuf261151 — Fri, 07 Apr 2023 23:57:19 GMT

How to get my Public Mobile Account Number?

Re: Payment

hairbag1 — Fri, 07 Apr 2023 23:58:56 GMT

@MdYusuf261151

good question. Using a laptop, log in to your account. You'll see it.

Re: Payment

dust2dust — Fri, 07 Apr 2023 23:59:31 GMT

Log in to your account and go into the Profile tab. Or find it in your welcome email. But your subject line says payment. What seems to be the problem?

Re: Payment

HALIMACS — Sat, 08 Apr 2023 00:50:54 GMT

@MdYusuf261151

Account Number on self service is under your Profile tab. Tap the eye symbol, or hover cursor over it to unmask:

Re: Payment

MdYusuf261151 — Sat, 08 Apr 2023 00:58:19 GMT

I tried to sign in but failed. From yesterday No Phone Line at all.

Re: Payment

MdYusuf261151 — Sat, 08 Apr 2023 01:01:02 GMT

I can't Log in. Since yesterday. Tried Simon also failed.

Re: Payment

MdYusuf261151 — Sat, 08 Apr 2023 01:03:16 GMT

Yes I tried laptop too. I think someone hacked my email address. So sad.

Re: Payment

softech — Sat, 08 Apr 2023 01:04:19 GMT

@MdYusuf261151 wrote:
I can't Log in. Since yesterday. Tried Simon also failed.

@MdYusuf261151

what was the exact error? password failed? or another error?

did you try to login using Incognito or Private mode?

if password problem or unsure of the email address used to login

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

MdYusuf261151 — Sat, 08 Apr 2023 01:20:35 GMT

Yes I tried all that. Thank you so much.

Re: Payment

MdYusuf261151 — Sat, 08 Apr 2023 01:22:29 GMT

I will try again tomorrow. Thank you

Re: Payment

softech — Sat, 08 Apr 2023 01:25:04 GMT

@MdYusuf261151 was it an password wrong error or Page not available error? or an error with some hex numbers?

and if you tried everything, have you open a ticket with PM support yet/

Re: Payment

mo1979ca — Fri, 19 May 2023 08:04:18 GMT

It's under profile tab when you log in towards the bottom.