topic Re: Service in Get Support

Service

Trix_Lee — Fri, 07 Apr 2023 21:24:27 GMT

Why is my plan not renewed after adding my payment voucher

Re: Service

dust2dust — Fri, 07 Apr 2023 21:25:42 GMT

Are your services working? Did you use 611 or the account?

Re: Service

softech — Fri, 07 Apr 2023 21:26:44 GMT

@Trix_Lee did you add via *611?? if so, it might take couple minutes. Try to reboot your phone once and check

if possible, login My Account on your phone or computer using Incognito mode and check if the account status changed to Active yet. If not, check if the money still sitting at Available Fund and not used for renewal yet

Re: Service

popping — Fri, 07 Apr 2023 22:05:14 GMT

@Trix_Lee

We need more info from you to determine which stage you ere in?

.1 If your renewal date is today or earlier and your account is already suspended, after adding fund to your account, you need to click the renew my current plan link to get your phone work again. Also, restart your phone too.

2. If you added fund to your account before your renewal date, your fund will be sitting in your account until the renewal date before the PM server will use it to renew your plan on the early morning of your renewal date.