topic Re: @moderator team in Get Support

@moderator team

timatkins — Tue, 04 Jan 2022 20:04:15 GMT

Hello! Can a moderator please PM me about a card verification issue I am getting?

I've tried a different machine and diffferent browsers, but I cannot complete payment for the plan I want 😞

Thanks!

Tim

Re: @moderator team

ShawnC13 — Tue, 05 Dec 2017 21:53:49 GMT

@timatkins, have you tried Chrome Incognito mode? As well you will need to private message the mods.

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: @moderator team

timatkins — Tue, 05 Dec 2017 22:03:47 GMT

Thanks for the reply Shawn, I've reached my limit for PMs at the moment, so will have to wait till that resets, but appreciate the info.

I'm brand new to PM so I don't have those details yet. And yes, I did try Incognito and many different browsers/machines. After 5-10 failed attempts I figure the card may be blocked by the PM fraud team?

Thanks again!

Re: @moderator team

Luddite — Tue, 05 Dec 2017 22:16:13 GMT

I had that message a few days ago. It was related to sending an private message to someone no longer at PM. As far as I know there is no limit, so try logging out and then back in. Then click the link provided by ShawnC.

Re: @moderator team

Treymac — Mon, 09 Apr 2018 20:20:26 GMT

I can’t change my email address, I need to be able to look online to see my self service.. can’t do that without an option to change my email. Can someone someone help me do this? Can I get a PM.

Re: @moderator team

srlawren — Tue, 10 Apr 2018 00:13:25 GMT

@Treymac wrote:
I can’t change my email address, I need to be able to look online to see my self service.. can’t do that without an option to change my email. Can someone someone help me do this? Can I get a PM.

@Treymac you need to send them one. Here's everything you need to know:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: @moderator team

wardy4321 — Fri, 15 Jun 2018 20:24:56 GMT

Another question I received a new pin number and called 611 to top up only option was 1 GB for 30 dollars what if I want 5GB

Re: @moderator team

srlawren — Mon, 18 Jun 2018 18:31:48 GMT

@wardy4321 data add-ons are only available in 200MB or 1GB buckets, nothing as large as 5GB. This is actually really good because at $30/GB for the 1GB add-on, you'd be looking at $150 to buy 5GB as add-ons. What you probably want to do is change your plan to one that includes more data, since it's much cheaper to buy data that way.