topic Re: Charged twice on my credit card but no Sim card sent in Get Support

Charged twice on my credit card but no Sim card sent

Ainhatda — Fri, 07 Apr 2023 15:17:35 GMT

Please cancel my order that I placed on March 13 . You have charged my credit card twice aand have never send me the sim card!!!!! Order no. 329500

Re: Charged twice on my credit card but no Sim card sent

softech — Fri, 07 Apr 2023 15:22:52 GMT

@Ainhatda SIM card orders are non-refundable, bu if they have overcharged you , they will probably refund one of the charges. Please open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Charged twice on my credit card but no Sim card sent

mjrob — Fri, 07 Apr 2023 18:07:49 GMT

Any luck? No sim card for us and no one responds to the ticket.

Re: Charged twice on my credit card but no Sim card sent

mjrob — Fri, 07 Apr 2023 18:08:14 GMT

No repsonse to the ticket.