topic Re: Plan changes in Get Support

Plan changes

Gecko1116 — Fri, 07 Apr 2023 17:50:04 GMT

I had the 25$ plan with 2gb with a bonus 2gb. I now see that they changed the plan to 1gb. Shouldn’t the original plan I signed up with the 2gb with 2gb bonus be grandfathered in? I don’t sign in often so I just realized the changes.

Re: Plan changes

softech — Fri, 07 Apr 2023 17:52:06 GMT

@Gecko1116 as far as I know, $25 plan is always 1GB per cycle.. Maybe if yiu ever got 2GB , there was a time limit there and it is now expired??

Re: Plan changes

HALIMACS — Fri, 07 Apr 2023 18:05:52 GMT

@Gecko1116

I find it difficult to believe they offered such a plan.

I hope you took screenshots of the offer and the plan details. Those can go a long way when dealing with customer support agents.

If you don't have those, it'll be practically impossible to get anywhere with them.

Best of luck! 🙂

Re: Plan changes

Gecko1116 — Fri, 07 Apr 2023 18:07:16 GMT

I was trying to find the history of my plan but I can’t find it, I was on it for a few years, not like I use a lot of internet, I rely on wifi, but it’s the principal of the thing ya know

Re: Plan changes

HALIMACS — Fri, 07 Apr 2023 18:10:30 GMT

Oh I hear you, @Gecko1116 , it's just that the customer support agents here aren't likely to do a lot without some evidence that you once had such a plan or that it was in fact offered here.

I've been here a few years and never heard of it, but that's not to say they once offered it a long time ago, however if they did it was very likely a time-limited offer.

Truth be told, I wish I had it!

Re: Plan changes

softech — Fri, 07 Apr 2023 18:31:13 GMT

@Gecko1116 since when you had this plan? did you activate in store with an in store promotion? But again , most of those in store promo has a time limit to the extra data, so I doubt it is an ongoing plan

Re: Plan changes

Gecko1116 — Fri, 07 Apr 2023 18:36:32 GMT

No I got the plan on line when I switched from the 35$ plan to the 25 one

Re: Plan changes

softech — Fri, 07 Apr 2023 18:45:18 GMT

@Gecko1116 you could have got one of those 2GB extra bonus data promotions when yiu activated the $35.

However, all those activation bonus has a term saying you will loss the recurring bonus if yiu change plan. So, when you switch to $25 , you lost the monthly 2GB data bonus