topic Re: Not getting voicemail notifications since 'reset' in Get Support

Not getting voicemail notifications since 'reset'

kylekrailk — Fri, 07 Apr 2023 00:14:50 GMT

I wasn't able to use my phone, but texting worked...you guys helped me get a hold of tech support and they were able to 'reset' something on their end and my phone started working like normal again... EXCEPT I stopped getting voice mail notifications. I have an iphone 13 mini and I used to get a notification when I had a new voice message and and I could click a button under 'voicemail' to call in and get my messages. That's gone.

Now I can only access it by calling my number and checking manually, and to my surprise I had 5 un-listened messages.

Where do I go from here?

Re: Not getting voicemail notifications since 'reset'

softech — Fri, 07 Apr 2023 00:16:55 GMT

@kylekrailk what version of iOS you got?? @Lieux updated to the latest one and it started working again

Re: Not getting voicemail notifications since 'reset'

Lieux — Fri, 07 Apr 2023 00:19:06 GMT

@kylekrailk After I updated to IOS 16.4 I have now the notifications for my voicemail messages.

Re: Not getting voicemail notifications since 'reset'

softech — Fri, 07 Apr 2023 00:21:20 GMT

@Lieux happy to hear it still working. LoL

Re: Not getting voicemail notifications since 'reset'

BKNS27 — Fri, 07 Apr 2023 02:10:56 GMT

@kylekrailk

Also check your notification settings to see if it is enabled and if you are on the latest update. Go to Settings>Phone>Notification>enable Allow Notifications.

Re: Not getting voicemail notifications since 'reset'

kylekrailk — Fri, 07 Apr 2023 02:11:26 GMT

I upgraded to 16.4. turned my phone off, on again. Had a friend leave a voice message and still no notification or button available in the voicemail section.

Re: Not getting voicemail notifications since 'reset'

kylekrailk — Fri, 07 Apr 2023 02:13:30 GMT

Notifications were and are all enabled.

Re: Not getting voicemail notifications since 'reset'

softech — Fri, 07 Apr 2023 02:17:54 GMT

@kylekrailk this message snan issue reported by many people with different providers and different iPhones different iOS versions. It is hard to pinpoint what exact the issue and fix

Try this

1. disable all notifications

2 Call your voicenail and delete them, make sure no voicemail there

3. reboot the phone and turn on notifications again

4 Test it

Another thing to test is to try click Reset All networks. But please note it will delete your saved wifi and Bluetooth connections as well

Re: Not getting voicemail notifications since 'reset'

kylekrailk — Fri, 07 Apr 2023 02:29:49 GMT

It just doesn't seem like a coincidence that this issue started when I couldn't make or receive calls, and then that was resolved. When it was 'fixed', I noticed that for a minute visual voicemail (which I haven't had for years) popped up and then went away. So it's like it tried to initialize my voice mail connection and then failed.

Re: Not getting voicemail notifications since 'reset'

softech — Fri, 07 Apr 2023 03:19:39 GMT

@kylekrailk you can tried to open ticket with PM support and ask them to reset the voicemail mailbox for you because of that. I think this way is just 50% chance of resolving the issue.

Re: Not getting voicemail notifications since 'reset'

hycm53 — Fri, 07 Apr 2023 09:17:45 GMT

@kylekrailk wrote:
Notifications were and are all enabled.

Goes to Settings>Phone>Notifications>enable “Badges”

After this settings, you will see a red dot on phone app when you get voice mail. But the red dot will keep on after you have listen voice mail until you reboot the phone then the red dot will gone.

Re: Not getting voicemail notifications since 'reset'

kylekrailk — Fri, 07 Apr 2023 17:15:49 GMT

I've had that enabled and it doesn't do that on my phone at least.