topic Re: Upgrade plan in Get Support

Upgrade plan

Hawkeyerffr — Fri, 07 Apr 2023 16:02:35 GMT

Trying to up grade my plan but it’s not going through any suggestions on what might be going on

Re: Upgrade plan

hairbag1 — Fri, 07 Apr 2023 16:04:48 GMT

@Hawkeyerffr

There's been other reports of issues trying to change plans today...try again later on.

Re: Upgrade plan

softech — Fri, 07 Apr 2023 16:04:59 GMT

@Hawkeyerffr

are you getting the spinning issue after you clicked plan change?

Re: Upgrade plan

hTideGnow — Fri, 07 Apr 2023 16:10:04 GMT

HI @Hawkeyerffr

another customer with plan change problem today. It could be a system problem (and for couple days already). Please submit a ticket with PM agent and ask them to help schedule the plan change for you

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437