topic Re: My data add on is not working in Get Support

My data add on is not working

JanineD — Fri, 07 Apr 2023 13:08:08 GMT

Purchased extra data and it is not showing up on my account. I have resigned in twice.

Re: My data add on is not working

HALIMACS — Fri, 07 Apr 2023 13:11:04 GMT

Login using an incognito or private Tab and when on there, tap the little refresher icons to get an updated version of the page.

Re: My data add on is not working

Ckk_2194 — Fri, 07 Apr 2023 13:23:38 GMT

Are you out of data if it is not working? If so you can go into your account and purchase a data add on or dial *611 on your phone and follow instructions that they tell you

Re: My data add on is not working

HALIMACS — Fri, 07 Apr 2023 13:27:29 GMT

@Ckk_2194

OP did write they, "Purchased extra data"

Suppose it's possible they've already depleted it.

@JanineD , just to be certain, you're referring to data for use while in Canada and not a US data add-on?

Re: My data add on is not working

Ckk_2194 — Fri, 07 Apr 2023 13:29:50 GMT

If you have data you can write a ticket to pm for help

https://www.publicmobile.ca/en/on/get-help/form/U2FsdGVkX18wFCkSwNYgnuV7sQ2L7KUBbK6qlG19b-n8kgj312RDGeCFK07QkwHt6LQG3ikiJWqqgZmz6nthAA

Re: My data add on is not working

softech — Fri, 07 Apr 2023 13:45:58 GMT

@JanineD if the refresh spinner didnt work, try to login My Account again using Incognito mode and check again. Also, check Payment history page to see if it shows PM took the money and it was used towards the addon purchase