topic Re: Change plan is not working in Get Support

Change plan is not working

Banity — Thu, 06 Apr 2023 23:16:11 GMT

Re: Change plan is not working

hairbag1 — Thu, 06 Apr 2023 23:17:08 GMT

@Banity

which plan do you want to change to ?

Re: Change plan is not working

softech — Thu, 06 Apr 2023 23:17:50 GMT

@Banity what is not working?? provide us more details . Any error messages?

if you scheduled a plan change and passed renewal, login My Account again using Incgonito mode as you could be seeing old cache details without this mode earlier

Re: Change plan is not working

Banity — Thu, 06 Apr 2023 23:21:22 GMT

$40 for 15 G on 4G LTE

Re: Change plan is not working

Banity — Thu, 06 Apr 2023 23:22:29 GMT

$40 for 15 G on 4G LTE

Re: Change plan is not working

hairbag1 — Thu, 06 Apr 2023 23:25:07 GMT

@Banity

it's still there...

Re: Change plan is not working

softech — Thu, 06 Apr 2023 23:25:54 GMT

@Banity did you schedule a plan change? Passed the renewal date ? You checked using Incognito mode again??

Re: Change plan is not working

hairbag1 — Thu, 06 Apr 2023 23:27:37 GMT

or try this....

Re: Change plan is not working

Banity — Thu, 06 Apr 2023 23:30:10 GMT

Re: Change plan is not working

Banity — Thu, 06 Apr 2023 23:30:42 GMT

It is just rolling rolling and stuck

Re: Change plan is not working

hairbag1 — Thu, 06 Apr 2023 23:33:36 GMT

Looks like you opted to have the new plan on your next renewal whenever that is.

It should be ok.

Re: Change plan is not working

softech — Thu, 06 Apr 2023 23:48:37 GMT

@Banity if it no rush, renewal not coming yet and you are using Change Plan on Renewal date, you can login tomorrow, using Incgonito mode, go back to Change plan page and see if it shows scheduled

Re: Change plan is not working

Banity — Fri, 07 Apr 2023 00:51:17 GMT

I try in mac book and in google Chrome - still not working

Re: Change plan is not working

Banity — Fri, 07 Apr 2023 00:53:01 GMT

Incgonito ????

Re: Change plan is not working

softech — Fri, 07 Apr 2023 01:09:57 GMT

@Banity Safari called Private mode. Start the Private mode and login My Account again to check if your plan was scheduled to change in next renewal day

Re: Change plan is not working

Banity — Fri, 07 Apr 2023 01:17:11 GMT

There is no confirmation. The tab is rolling only. How do I know if it is confirmed? I don’t want to wait until I am on the road without the data plan…. Can you check on the backend?

Re: Change plan is not working

Banity — Fri, 07 Apr 2023 01:17:32 GMT

I wonder what is their call center phone number?

Re: Change plan is not working

softech — Fri, 07 Apr 2023 01:20:12 GMT

@Banity sorry, no Cost center, but you can engage them via ticket

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Change plan is not working

gates59 — Fri, 07 Apr 2023 10:11:03 GMT

I am having the Same issue for the past couple of days.

Re: Change plan is not working

softech — Fri, 07 Apr 2023 10:48:25 GMT

@gates59 Please try again using Incgonito mode to login to My Account and make the plan change. It should work that way