topic Re: Balance in Get Support

Balance

Ckk_2194 — Thu, 06 Apr 2023 23:43:06 GMT

If I had a 2$ balance how could I use it up? Or can it never be used and I lose 2$?

Re: Balance

hairbag1 — Thu, 06 Apr 2023 23:15:16 GMT

@Ckk_2194

it gets applied to your next renewal...just add the rest to your account before next renewal date.

Re: Balance

dabr — Thu, 06 Apr 2023 23:15:55 GMT

@Ckk_2194 Is that $2 in old rewards or $2 in new points?

If old rewards, the balance in the account will be used to offset the next renewal before the payment card is charged. If new points, then you need to accumulate 15 points ($15) before being able to redeem for an account credit or purchase add-ons which start at 5 points ($5) which need to done by logging into the Rewards page.

Re: Balance

softech — Thu, 06 Apr 2023 23:16:22 GMT

@Ckk_2194 the $2 will apply on next renewal so the bill will be $2 less. But , if you are leaving PM before renewal, then it will be wasted as PM is prepared provider, no refund

Re: Balance

maximum_gato — Thu, 06 Apr 2023 23:27:15 GMT

@Ckk_2194

The payment system always takes funds from your account balance first then charges your autopay card the balance owing for your plan amount.

Re: Balance

HALIMACS — Fri, 07 Apr 2023 02:08:14 GMT

The only way it would be "lost" is if you weren't going to renew on the next cycle or purchase any add-on's and move to another mobile service provider.

Then it would be gone.

Otherwise, it's money in the bank.

Re: Balance

computergeek541 — Fri, 07 Apr 2023 02:25:37 GMT