topic Re: My phone is calling out and then drops after 1 ring in Get Support

My phone is calling out and then drops after 1 ring

sheriway — Thu, 06 Apr 2023 14:00:38 GMT

I’ve done everything. Restarted. Updated software. Etc. still can’t call out. I could cry right now.

Re: My phone is calling out and then drops after 1 ring

softech — Thu, 06 Apr 2023 14:04:21 GMT

@sheriway you have been a PM customers for sometime and this just happened today?

It happens to all numbers you call?

You don't have the $15 plan with limited outgoing minutes, do you?

And can you receive incoming calls?

do you have anther phone to test the PM sim card? By putting the PM sim card in another phone, this can force a sim card/account re-provisioning and it could resolve your problem

Re: My phone is calling out and then drops after 1 ring

Dunkman — Thu, 06 Apr 2023 14:21:58 GMT

@sheriway

You could also try adding the prefix +1 or 1 in front of the area code.

Some talk issues recently. Might be due to the VoLTE roll out.

Re: My phone is calling out and then drops after 1 ring

LitlLdy — Thu, 06 Apr 2023 18:46:11 GMT

@sheriway wrote:
I’ve done everything. Restarted. Updated software. Etc. still can’t call out. I could cry right now.

@sheriway , it’s the opposite for me! I can make outgoing calls but can’t receive incoming calls! They go straight to voicemail! I haven’t done anything different today to my phone but mine stopped being able to receive incoming calls as of half hour ago or longer! My signal LTE on VoLTE has dropped to 1 - 2 bars!

I have reset network settings, turned phone off, removed SIM card from phone for 5 minutes, put SIM card back in phone & turned phone back on & still not able to receive incoming calls! Yet, doing all the troubleshooting my signal is back to normal!

Any luck yet?

Re: My phone is calling out and then drops after 1 ring

hTideGnow — Thu, 06 Apr 2023 18:50:04 GMT

HI @LitlLdy maybe time for some old techology? 3G?

did you try to give up the VoLTE and try 3G?

Re: My phone is calling out and then drops after 1 ring

LitlLdy — Thu, 06 Apr 2023 18:54:57 GMT

@hTideGnow wrote:
HI @LitlLdy maybe time for some old techology? 3G?
did you try to give up the VoLTE and try 3G?

@hTideGnow , not yet. Will now. It just started doing this today! Will report back.

Hoping Op will also!

Re: My phone is calling out and then drops after 1 ring

hTideGnow — Thu, 06 Apr 2023 18:55:55 GMT

HI @LitlLdy maybe after all these crave for the "best", we will find the old technology is still more reliable 🤣

Re: My phone is calling out and then drops after 1 ring

LitlLdy — Thu, 06 Apr 2023 19:19:48 GMT

@hTideGnow wrote:
HI @LitlLdy maybe after all these crave for the "best", we will find the old technology is still more reliable 🤣

@hTideGnow , rebooted phone & called myself again, nope 3G didn't work either! Still can’t receive incoming calls, goes straight to voicemail & waiting on important call of course!

Edit: I should make my own post but only steps left is to create a support ticket! Done that now!

Re: My phone is calling out and then drops after 1 ring

hTideGnow — Thu, 06 Apr 2023 19:28:28 GMT

HI @LitlLdy but you can call out?

I think you should check with CS agent

Re: My phone is calling out and then drops after 1 ring

LitlLdy — Thu, 06 Apr 2023 22:44:14 GMT

@hTideGnow wrote:
HI @LitlLdy but you can call out?

I think you should check with CS agent

@hTideGnow , I did that 3 hours ago when I created a support ticket. CSA Denise fixed it by doing some system-level repair & turning my phone off for 20 minutes. It’s finally working again! No one knows why it stopped working or randomly happens!

Edit: I hope Op @sheriway reports back to update us!