topic Re: Data Not Working in Get Support

Data Not Working

crosbyoverovi — Thu, 06 Apr 2023 19:27:15 GMT

I have about 3GB left of data but the data isn't working. Any idea why this is?

Re: Data Not Working

hTideGnow — Thu, 06 Apr 2023 19:31:12 GMT

HI @crosbyoverovi

did it work before?

check if your Mobile data is turned on

check if you have set a data limiter

at least try this, click Reset all network. This is reset the APN and should work after

Re: Data Not Working

hairbag1 — Thu, 06 Apr 2023 19:47:14 GMT

@crosbyoverovi

Re: Data Not Working

crosbyoverovi — Thu, 06 Apr 2023 19:54:21 GMT

It worked once I reset the network setting. Thanks so much for that suggestion.

Re: Data Not Working

dust2dust — Thu, 06 Apr 2023 19:57:19 GMT

Might be interesting to see if volte has been coincidentally enabled on your phone.

Re: Data Not Working

crosbyoverovi — Thu, 06 Apr 2023 19:58:01 GMT

What do you mean by this? Can you explain?

Re: Data Not Working

dust2dust — Thu, 06 Apr 2023 20:31:25 GMT

Perhaps related to your data problem and then the fix of resetting network settings...Public has been slowly and selectively enabling volte calling on some devices. VoLTE is where the phone stays on the LTE connection for a call rather than dropping down to 3G/UMTS.

So if you like you could look into your phone settings to see if there's evidence of volte having been enabled. What make and model of phone is it?