topic Re: Call out and call in problem in Get Support

Call out and call in problem

Martin_t_ma — Thu, 06 Apr 2023 18:52:13 GMT

I'm unable to call out any unable to get call

Re: Call out and call in problem

hTideGnow — Thu, 06 Apr 2023 18:54:43 GMT

HI @Martin_t_ma

just saw another post about this

but first, login to My Account using Incognito/Private/Secret browser mode and check if account is active

Reboot the phone once

you can also try changing your network to 3G

If still not work, please submit ticket with CS agent:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call out and call in problem

BKNS27 — Thu, 06 Apr 2023 20:55:05 GMT

@Martin_t_ma

Login to account and check to see if your account is still Active. Also if you are on the $15 plan, check to see if you used up the 100 minutes.

Otherwise, there could be an outage in your area. So check the outage map:

https://istheservicedowncanada.com/status/telus/map