No sim

Mirkinman — Thu, 06 Apr 2023 17:49:30 GMT

Hi I purchased a sim online but haven't received it yet its been a month

Re: No sim

hairbag1 — Thu, 06 Apr 2023 17:51:36 GMT

send message to Customer Service and see if the sim has been sent...

softech — Thu, 06 Apr 2023 17:51:50 GMT

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been a month, you shold open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there