topic Re: Sim card activation in Get Support

Sim card activation

amassonnat — Thu, 06 Apr 2023 14:53:40 GMT

Hello,

I did everything Public Mobile and Fizz asked me to do to transfer my telephone number from Fizz to Public Mobile, but I can't receive text messages and I can't receive calls either. I called Fizz and they told me that they can fix it if Public Mobile gives me the demand to switch my accounts. I sent two tickets here and still no response for 3 days... I hope it can be fixed quickly or I'll go back on Fizz.

Re: Sim card activation

softech — Thu, 06 Apr 2023 15:05:37 GMT

@amassonnat

there is actually a number to reach porting support team. Call them and tell them what is happening and the support team can re-trigger the porting process

I will send you the porting team number via Community inbox. Please check

Re: Sim card activation

Van82 — Thu, 24 Aug 2023 22:25:01 GMT

Can I have it too please? Same issue here.

no response from my private message either.

Re: Sim card activation

softech — Thu, 24 Aug 2023 22:27:15 GMT

@Van82

Sent, please check your inbox (envelope icon on the top right)