topic Re: Can't log in in Get Support

Can't log in

josephhopman — Thu, 06 Apr 2023 13:57:10 GMT

We can't find what email we used to set up our phone account and can't log in

Re: Can't log in

softech — Thu, 06 Apr 2023 14:02:37 GMT

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't log in

Dunkman — Thu, 06 Apr 2023 14:25:19 GMT

@josephhopman

You can also check your various email accounts for the initial welcome email that Public mobile sends to new activations.

You can also dial 611 for some basic account tasks.

Otherwise, you will need to contact customer service agent for help. It will take up to a few hours for a response. Usually quicker though.

Re: Can't log in

BKNS27 — Thu, 06 Apr 2023 14:25:58 GMT

@josephhopman

Contact a search on your computer the Welcome to PM email in possible email used while activating your SIM.

If all fails, you need to contact a CS_Agent to help you access your account.