topic Re: Over charged in Get Support

Over charged

Greene — Thu, 06 Apr 2023 12:12:42 GMT

I payed for 17 something on my credit card for a gig of data and u guys charged me five times

Re: Over charged

softech — Thu, 06 Apr 2023 12:15:36 GMT

@Greene please login My Account using Incognito mode and confirm two things:

1. do you see the 4x charge showing up as Availble fund on My Account?

2. Check Payment history page (https://selfserve.publicmobile.ca/en/account/payment/payment-history ) and confirm if it shows 5 times the transaction of that data addon

If it showing at Available fund, you do have an option to leave it there, PM will use the money towards plan renewal

I understand that is quite some moeny, so, if you want to ask for a refund, please open ticket with PM support:

1. Please open ticket via Chatbot (need access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Over charged

HALIMACS — Thu, 06 Apr 2023 12:39:01 GMT

are you certain you’re not seeing unauthorized or pending charges versus those which have settled on the payment card transactions

Either that, or did you have issues making the purchase and found yourself having to try it many times?

Re: Over charged

hairbag1 — Thu, 06 Apr 2023 17:14:36 GMT

@Greene

did you maybe hit BUY X 5 ?

Re: Over charged

softech — Thu, 06 Apr 2023 17:16:51 GMT

@hairbag1 let's hope OP found some hints on the Payment history page 🙂