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ngennette — Thu, 06 Apr 2023 10:53:47 GMT

I’m having troubles signing into my daughter’s account to update new Visa card. I do not know her 4 digit code

Re: Sign in

HALIMACS — Thu, 06 Apr 2023 11:30:32 GMT

@ngennette

Ask the customer support agents for assistance.

Once you get access, and you are logged into self-serve:

click the 3rd tab down on the left hand side, titled "Payments"
in the Pre-authorized area tap "Manage Payment Method"
then tap "Update Card Information"
from there, you'll be prompted to enter the complete credit card information with the new information
then tap "Save Payment Information" at the bottom

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

topic Sign in in Get Support

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