topic Re: Som card dead in Get Support

Som card dead

TerpQueen97 — Thu, 06 Apr 2023 05:11:28 GMT

Today I was having issues with my text messaging, unable to get into my bank verification. After calling some people i completly lost the ability to recieve or make calls or dial 611. No help from support as i am locked out of my account and unable to change the password at this moment.

Re: Som card dead

softech — Thu, 06 Apr 2023 05:17:07 GMT

@TerpQueen97 does the phone shows it connects to PM network?

do you have another phone to test the sim card?

ir is best to login to My Account first and check the account status and confirm if it is Active

try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Som card dead

BKNS27 — Thu, 06 Apr 2023 05:35:27 GMT

@TerpQueen97

Check to see if there is an outage in your area on the outage map:

https://istheservicedowncanada.com/status/telus/map