topic Re: Reactivate in Get Support

Reactivate

Maverick4 — Thu, 06 Apr 2023 03:43:44 GMT

Unable to reactivate my accnt

Re: Reactivate

softech — Thu, 06 Apr 2023 03:45:38 GMT

@Maverick4 give us more details for us to help

1. how long has the account be suspended?

Account suspended for over 90 days will be closed permanently and cannot be reactivate

2. if you can login to My Account and just got error for reactivation, what exactly the error was?

Re: Reactivate

Maverick4 — Thu, 06 Apr 2023 03:46:41 GMT

It says will be cancelled May 11

Re: Reactivate

softech — Thu, 06 Apr 2023 03:47:39 GMT

@Maverick4 then you have time to reactivate

can you login My Account ? any error during login or when you attempt to reactivate after you logged in?

Re: Reactivate

Maverick4 — Thu, 06 Apr 2023 03:48:29 GMT

It says try later. At this time I also changed my credit card as the original one was not working for some reason

Re: Reactivate

Maverick4 — Thu, 06 Apr 2023 03:53:50 GMT

Are u stil there?

Re: Reactivate

softech — Thu, 06 Apr 2023 03:57:56 GMT

@Maverick4 are you trying it on *611 or on My Account?

Re: Reactivate

computergeek541 — Thu, 06 Apr 2023 03:58:30 GMT

@Maverick4 wrote:
It says try later. At this time I also changed my credit card as the original one was not working for some reason

You would need to try later then. Just for information, the Public Mobile website sometimes undergoes maintenance at night. Another option is to purchase a Public Mobile voucher that are available at some convenience and grocery stores.

Re: Reactivate

BKNS27 — Thu, 06 Apr 2023 05:31:52 GMT

@Maverick4

To reactivate your account, you will need login to make a payment. Sometimes AutoPay might be disabled so enable it and manual make the late payment with your CC or voucher.