topic Re: Incorrect ESN/MEID in Get Support

Incorrect ESN/MEID

tanya1255 — Thu, 06 Apr 2023 02:55:35 GMT

I transferred my number from Shaw to Public, I received Shaw's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?

Re: Incorrect ESN/MEID

computergeek541 — Thu, 06 Apr 2023 03:21:59 GMT

@tanya1255 wrote:
I transferred my number from Shaw to Public, I received Shaw's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?

The text message that Public Mobile sends contains incorrect information as there are no longer any carriers here that use ESN or MEID number. When looking for it, it's actualy the IMEI that can be used. Please open a ticket using the Public Mobile chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Incorrect ESN/MEID

softech — Thu, 06 Apr 2023 03:46:45 GMT

@tanya1255 there is actually a number to reach porting support team. Call them and provide them the account number of your old provider instead

I will send you the porting team number via Community inbox. Please check

Re: Incorrect ESN/MEID

Mim51 — Thu, 29 Jun 2023 17:34:53 GMT

I am having the same issue. Can you kindly send me a phone number so I can get this corrected? Thank you

Re: Incorrect ESN/MEID

softech — Thu, 29 Jun 2023 17:35:52 GMT

@Mim51 Sent, please check your Community inbox

Re: Incorrect ESN/MEID

Dream4reality — Fri, 01 Sep 2023 16:19:01 GMT

I have exactly the same issue, and no one from Public is calling me. May I trouble you to forward their number to me as well? Thanks!

Re: Incorrect ESN/MEID

pumama — Sun, 03 Sep 2023 02:13:42 GMT

Hello, I started the porting process today and also having this issue. Can you send me the number to contact pls.