topic Re: need a replacment sim card in Get Support

need a replacment sim card

zmh1175 — Tue, 04 Jan 2022 20:04:05 GMT

I just upgraded my phone and need a new sim. but I really dont want to pay 10 dollars for it. anyway I can get one without charge? thanks

Re: need a replacment sim card

NDesai — Thu, 18 Aug 2016 20:43:58 GMT

No way to get it without paying $10. You will get that $10 back when you activate that sim. So its technically free.

Re: need a replacment sim card

Luddite — Thu, 18 Aug 2016 21:14:26 GMT

Look at your sim and see if it was one of the tri-sims. If so you can just remove the pieces you don't need and put in the new phone. For more detailed help what is make/model of you old and new phones?

If your new phone takes a smaller sim, you can VERY carefully cut it to fit; or find a friendly Koodo/Telus kiosk that will trim it in their cutter. Some will do that for free.

Still, Dhanadhan's suggestion is best.

Re: need a replacment sim card

srlawren — Thu, 18 Aug 2016 21:58:57 GMT

@zmh1175 cutting down your current SIM could be an option, but there's a possiblity you could damage (destroy) the card, and then be without service for several days while you wait for a new one. I'd say it's not worth the risk, and would recommend you order a new one and just use your old phone for a few more days until you get it. As @NDesai mentioned, you can get the $10 credited back to your PM account.

However, depending how long ago you got the card, as @Luddite says, it may acutally be one of the "tri-punch" cards, meaning it's actually a nano SIM card (smallest possible size), sitting inside a small plastic adapter ring that converts it to a micro SIM card (medium sized), sitting inside another adapter ring that converts it to a full SIM card (largest size). You may not require a new SIM or cutting at all, you can just remove adapter piece(s) to get to the right size.

Re: need a replacment sim card

rugerty100 — Thu, 18 Aug 2016 21:59:23 GMT

@NDesai, usually how long does it take before the refund is processed?

Re: need a replacment sim card

NDesai — Thu, 18 Aug 2016 22:03:51 GMT

@rugerty100 wrote:
@NDesai, usually how long does it take before the refund is processed?

I believe 1-2 business days.

Re: need a replacment sim card

Rockdaddy22 — Fri, 19 Aug 2016 00:00:33 GMT

If you're near Barrie Ontario I could give you one.

Re: need a replacment sim card

zmh1175 — Fri, 19 Aug 2016 00:24:13 GMT

I have my account almost 2 years. it was old one.

Re: need a replacment sim card

Luddite — Fri, 19 Aug 2016 00:29:56 GMT

Unless your phone has died, just order a new sim. MUCH MUCH safer.

Re: need a replacment sim card

zmh1175 — Fri, 19 Aug 2016 00:33:15 GMT

@dhanadhan wrote:
No way to get it without paying $10. You will get that $10 back when you activate that sim. So its technically free.

are u sure you will get 10 dollars credit back even no for new account?

Re: need a replacment sim card

Kayfun101 — Fri, 19 Aug 2016 02:55:26 GMT

you should get a hold of customer service