topic Re: Cannot Activate from koodo in Get Support

Cannot Activate from koodo

NadiiaMaloava — Thu, 06 Apr 2023 00:50:55 GMT

Hello, I'm trying to activate a new plan from Koodo. However, the activation appears with an error code. I checked my bank CC and payment went through. Can an agent please contact me? Thank you

Re: Cannot Activate from koodo

hTideGnow — Thu, 06 Apr 2023 00:56:45 GMT

HI @NadiiaMaloava activate from Koodo

do you mean you are activating PM and port from Koodo?

do you have Koodo prepaid or postpoaid?

if it is not Canadian number error, then maybe you are now Koodo Prepaid/?

if you are , you need to activate with a new number first, then submit ticket to CS agent for a porting after the line is activated

Re: Cannot Activate from koodo

NadiiaMaloava — Thu, 06 Apr 2023 01:01:43 GMT

Port from Koodo prepaid.

Re: Cannot Activate from koodo

HALIMACS — Thu, 06 Apr 2023 01:02:23 GMT

@NadiiaMaloava

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Cannot Activate from koodo

hTideGnow — Thu, 06 Apr 2023 01:05:31 GMT

@NadiiaMaloava wrote:
Port from Koodo prepaid.

HI @NadiiaMaloava

then please activate with a new number first.

After you activate and everything working, submit a ticket with PM agent and they will help to port from Koodo prepaid

Re: Cannot Activate from koodo

computergeek541 — Thu, 06 Apr 2023 01:09:49 GMT

@hTideGnow wrote:

HI @NadiiaMaloava activate from Koodo
do you mean you are activating PM and port from Koodo?
do you have Koodo prepaid or postpoaid?

if it is not Canadian number error, then maybe you are now Koodo Prepaid/?

if you are , you need to activate with a new number first, then submit ticket to CS agent for a porting after the line is activated

In this situation, the activation process already being completed but the customer saw something such an error 821 message. In such cases, the customer wouldn't be able to choose a phone number at this point. I suspect that some members may suggest calling the porting department, but I strongly advise against that. With thiese numbered errror codes during activaiton, provisioning of the Public Mobile service often doesn't happen properly or the Self Serve account doesn't get created properly. As a Public Mobile customer support agent would need to be contacted anyway, the mentioned SIMon chatbot ticketing method should be used. If a customer calls the porting department and has the number porting completed, there's a very likely chance that the customer will lose access to the phone number as the number could be transfered to a not-yet-working Public Mobile account.

Re: Cannot Activate from koodo

NadiiaMaloava — Thu, 06 Apr 2023 01:20:02 GMT

Yeah, I noticed my Koodo sim card with my original phone number is still working fortunately! I've successfully activated the PM sim card with a new number. Is an agent available here to help me port my Koodo phone number to Public Mobile? Thanks!

Re: Cannot Activate from koodo

computergeek541 — Thu, 06 Apr 2023 01:37:54 GMT

@NadiiaMaloava wrote:
Yeah, I noticed my Koodo sim card with my original phone number is still working fortunately! I've successfully activated the PM sim card with a new number. Is an agent available here to help me port my Koodo phone number to Public Mobile? Thanks!

From earlier, please use the provided instructions to use the chatbot to open a ticket.

Re: Cannot Activate from koodo

HALIMACS — Thu, 06 Apr 2023 01:38:20 GMT

@NadiiaMaloava

Use the ticketing system for a faster response time. Click here to create a support ticket

Re: Cannot Activate from koodo

softech — Thu, 06 Apr 2023 01:41:01 GMT

@NadiiaMaloava use this direct link to open ticket with PM Support for porting request from Koodo Prepaid:

https://urlshortner.tiia.ai/Rqg6DB

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there