topic Re: Payment in Get Support

Payment

Karen17 — Wed, 05 Apr 2023 20:27:50 GMT

How can I change my credit card number the one that is registered in no longer valid

Re: Payment

dabr — Wed, 05 Apr 2023 20:31:27 GMT

@Karen17 You'll need to login to your self serve account and update the payment card by selecting Payment>Manage My Card.

Make sure to use incognito/private mode on the browser because of caching issues with the site or try another browser. Desktop is also recommended for making any changes to the account.

Payment

Karen17 — Wed, 05 Apr 2023 20:42:46 GMT

Why can't I submit a ticket

Re: Payment

dust2dust — Wed, 05 Apr 2023 20:49:09 GMT

Are you not able to login to your account?

I've had better luck with the pin verification option if you know your 4 digit account pin.

Re: Payment

softech — Wed, 05 Apr 2023 20:50:00 GMT

@Karen17 were you using Chatbot? use 4 digit pin to validate instead ofy Account

or direct message PM support instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there