topic Re: US add on in Get Support

US add on

Earl2 — Wed, 05 Apr 2023 19:20:12 GMT

I recently purchased 1000 US minutes. I’m in the US , when I try to use my phone here i

the voice message I get is telling me that my plan does not support , ?? I already put an add on

Re: US add on

wetcoaster — Wed, 05 Apr 2023 19:22:27 GMT

If you are in the US you will need an active US roaming add-on.

The 1000 minutes are for calls to the US while you are in Canada.

Add on

Earl2 — Wed, 05 Apr 2023 19:26:50 GMT

I’m seriously considering canceling public mobile and going with another carrier because I cannot get an answer to my question

Re: US add on

softech — Wed, 05 Apr 2023 19:27:58 GMT

@Earl2

if you just need to make calls back to Canada. Download VoIP app TextNow and you can make and receive calls for free using the app on Wi

Re: Add on

softech — Wed, 05 Apr 2023 19:28:52 GMT

@Earl2 you got your answer .. check your earlier thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-add-on/td-p/968377

Re: US add on

Earl2 — Wed, 05 Apr 2023 19:32:10 GMT

I want to call in the US only

Re: US add on

softech — Wed, 05 Apr 2023 19:32:52 GMT

@Earl2 TextNow allows you to call US and Canada for free. So, try it

Re: US add on

Earl2 — Wed, 05 Apr 2023 19:33:33 GMT

I’m in the US now , can I get an add on to use while I’m here

Re: US add on

softech — Wed, 05 Apr 2023 19:36:24 GMT

@Earl2 yes, you can buy US roaming via My Account or *611

your roaming add-on choices

Bundle - US Roaming - Talk, Text and 3GB Data (15 days)- $30 (25 Reward points)
Bundle - US Roaming - Talk and Text (15 days) - $15 (10 Reward points)
Data - US Roaming - 250 MB Data (15 days) - $10.00 (5 Reward points)
Data - US Roaming - 1GB Data (15 days) - $20.00 (15 Reward points)
Data - US Roaming - 3GB Data (15 days) - $25.00 (20 Reward points)

Re: US add on

LitlLdy — Wed, 05 Apr 2023 19:44:50 GMT

@Earl2 , @wetcoaster answered that in the very 1st message here!

Log into your account & add the US Roaming add on that you need. 🙂

Edit: and @softech is also trying to help you. I hope it works for you. I know it’s frustrating when you purchase the wrong add-on by mistake. Sorry 😕

Re: Add on

LitlLdy — Wed, 05 Apr 2023 19:40:47 GMT

@softech wrote:
@Earl2 you got your answer .. check your earlier thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-add-on/td-p/968377

@softech , I looked at that post & I see that Op was helped! What am I missing?

Re: Add on

wetcoaster — Wed, 05 Apr 2023 19:43:04 GMT

@softech wrote:
@Earl2 you got your answer .. check your earlier thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-add-on/td-p/968377

^^^ This.

Also... it's something like ten minutes between you posted your first post and this one?

If it's not the answer you wanted to hear... I assure you that all Canadian carriers will, one way or another, charge you extra for roaming over calls from Canada. A VoIP app, as suggested by softech is a good choice if you have good access to WiFi.

I looked into Public Mobile's direct competitors a couple of weeks ago... Lucky doesn't offer roaming at all. ChatR offers pay-per-use roaming in many countries, exept... the US due to the shut down of 3G there and ChatR not offering VoLTE (at this point).

So you really would need to go to a tier 2 or one of the big 3 (tier 1) provider with the according price tag for the privilege...

Re: Add on

softech — Wed, 05 Apr 2023 19:49:51 GMT

@LitlLdy you missed the sequence of events

OP stated first post, we answered , then OP stated this 2nd post.

So, i replied above

I guess OP finally saw our replies (or because I redirected him back) and he then jumped back to his first post and start replying there

Re: Add on

LitlLdy — Wed, 05 Apr 2023 19:50:31 GMT

@softech wrote:

@LitlLdy you missed the sequence of events

OP stated first post, we answered , then OP stated this 2nd post.

So, ai replied

Iguess OP finally saw our replies (or because I redirected him back) and he then jumped back to his first post and start replying there

@softech , I read that post. I also replied on it. Thats why I was wondering what I was missing where Op thought no one was trying to help!

Edit: The 1st reply left for Op on other post was only within 3 minutes of Ops post being submitted so I think that was pretty quick response back helping!

Re: Add on

softech — Wed, 05 Apr 2023 19:49:02 GMT

@LitlLdy honest this one should be merged back

Re: Add on

LitlLdy — Wed, 05 Apr 2023 19:51:55 GMT

@softech wrote:
@LitlLdy honest this one should be merged back

@softech , I agree! No need for 2 post back to back on same issue!

Re: US add on

Earl2 — Wed, 05 Apr 2023 19:57:05 GMT

Thank you so much to both of you , sometimes my frustration gets the best of me. Appreciate your help. It was a misunderstanding on my part. Again thanks !

Re: Add on

wetcoaster — Wed, 05 Apr 2023 20:00:40 GMT

@LitlLdy

Instant gratification?

Even if the community members hadn't gotten back to the OP as fast as they did, the fact that they think 8 minutes is "not getting a reply" and prompted them to threaten to go somewhere else, sorry that speaks volumes.

@Earl2

- There is no live chat at Public Mobile.

- This is a community made up from customers like you. We try to help as accurate and fast as we can, but we are volunteering our time.

- If you need help with an issue that requires account access you need to contact the CSA = Public Mobile employees by opening a ticket via chatbot.

Re: US add on

softech — Wed, 05 Apr 2023 20:01:24 GMT

@Earl2

no worry, enjoy your trip

if you are in US long, consider buying local prepaid data sim

Re: Add on

LitlLdy — Wed, 05 Apr 2023 20:10:29 GMT

@wetcoaster wrote:
@LitlLdy
Instant gratification?

Even if the community members hadn't gotten back to the OP as fast as they did, the fact that they think 8 minutes is "not getting a reply" and prompted them to threaten to go somewhere else, sorry that speaks volumes.

@Earl2
- There is no live chat at Public Mobile.
- This is a community made up from customers like you. We try to help as accurate and fast as we can, but we are volunteering our time.
- If you need help with an issue that requires account access you need to contact the CSA = Public Mobile employees by opening a ticket via chatbot.

@wetcoaster , exactly! I thought getting a response back within 2-3 minutes when submitting a post for help was pretty fast! Even submitting a ticket to a CSA takes a lot longer than that! I understand the Op is upset about making the mistake of purchasing the wrong add-on but it’s not our fault. Even though we are Customers here we do try to help when we are able to but we don’t work for Public Mobile!