topic Re: Unable to Make Outgoing Calls in Get Support

Unable to Make Outgoing Calls

BooRadley — Wed, 05 Apr 2023 19:43:06 GMT

My wife has been unable to make any outgoing calls for over a week. I've scanned the forums and it doesn't look like it's an issue with everyone. *611 works on her end and she is on the $25 unlimited Canada wide plan. Incoming calls and all SMS seem to work fine. She uses an Iphone 5 if that's any helpful. Can anyone help point me in the right direction to get it working again properly? I tried turning the phone off and on. Resetting the network settings. I have not tried taking the SIM card out and reinserting. Thanks so much for your help!

Re: Unable to Make Outgoing Calls

dabr — Wed, 05 Apr 2023 19:48:20 GMT

@BooRadley This seems to be happening quite a bit lately and it maybe related to PM's rollout of VoLTE.

Has she tried adding 1 in front of the number she's calling?

Re: Unable to Make Outgoing Calls

maximum_gato — Wed, 05 Apr 2023 19:55:28 GMT

@BooRadley

What message does she get when she tries calling out? Has she tried waiting for the message to end to see if the call connects?

Re: Unable to Make Outgoing Calls

BKNS27 — Wed, 05 Apr 2023 21:12:45 GMT

@BooRadley

The iPhone 5 is a really old phone and would suggest to bring it into an Apple Genius store to have it checked out for free to eliminate whether it is the phone.

There are no security updates for this iPhone so some apps will not work.

Add 1 in front of the number she is calling to see if that works.

Re: Unable to Make Outgoing Calls

LitlLdy — Wed, 05 Apr 2023 22:39:14 GMT

@BooRadley wrote:
My wife has been unable to make any outgoing calls for over a week. I've scanned the forums and it doesn't look like it's an issue with everyone. *611 works on her end and she is on the $25 unlimited Canada wide plan. Incoming calls and all SMS seem to work fine. She uses an Iphone 5 if that's any helpful. Can anyone help point me in the right direction to get it working again properly? I tried turning the phone off and on. Resetting the network settings. I have not tried taking the SIM card out and reinserting. Thanks so much for your help!

@BooRadley , a week is a long time to go without being able to make phone calls! Has she created a support ticket to ask a CSA for help with her service?

I would still try turning off phone & removing SIM card for 5 minutes then put it back in, turn phone back on & ask her to try again. When I’ve had issues I do that along with resetting network settings (which you’ve already done that part)