topic Re: 8uv1 error message when calling toll free numbers in Get Support

8uv1 error message when calling toll free numbers

Hummyleung — Wed, 05 Apr 2023 19:07:21 GMT

Cannot understand my phone all of sudden encounter 8uv1 error message (voice) when trying to call certain toll free numbers in Canada and the US.

Re: 8uv1 error message when calling toll free numbers

softech — Wed, 05 Apr 2023 19:11:03 GMT

@Hummyleung have you been calling that number?

try reboot the phone and make the call again

if you don't mind, share the toll free number for us to try

or you can try using TextNow to call as a workaround

Re: 8uv1 error message when calling toll free numbers

dust2dust — Wed, 05 Apr 2023 19:11:18 GMT

Try with a + in front. I have had less luck with some international companies that provide a toll free number from Canada but it doesn't get through.

Re: 8uv1 error message when calling toll free numbers

Dunkman — Wed, 05 Apr 2023 19:12:44 GMT

@Hummyleung

Were you able to call those numbers in the past without issues?

Maybe try rebooting your phone

Several customers have issues with voice recently likely due to VoLTE roll out. Some needed to add prefilx +1 or 1 in front of area code.

So maybe try to add +1 in front of toll free number

Re: 8uv1 error message when calling toll free numbers

JX2000 — Mon, 06 Nov 2023 22:28:46 GMT

I had the same problem and this did the job. Thank you.

Re: 8uv1 error message when calling toll free numbers

hTideGnow — Mon, 06 Nov 2023 22:43:04 GMT

hi @JX2000 so you basically dial +1 800 ??

Re: 8uv1 error message when calling toll free numbers

JX2000 — Tue, 07 Nov 2023 02:29:24 GMT

Yeah, I dialed "1855-------" and got 8uv1. Then I dialed "+1855-------" and it worked. And this is a service Canada number, so I was scratching my head why it doesn't work.