topic trouble transferring number in Get Support

trouble transferring number

PamC — Wed, 05 Apr 2023 19:09:41 GMT

Hello I am trying transfer my number to Public but it has been two hours and I still have not got a text from Virgin for the transfer of 416-xxx-xxxx, IMEI xxxxxxxxxxxxxxxxxxxxxxxxx

Edit by Dunkman: removed personal information

Re: trouble transferring number

dabr — Wed, 05 Apr 2023 18:51:54 GMT

@PamC First use the down arrow on the top right of your post and remove your tel. number and IMEI # as you'[re posting on an open public forum.

If you missed the transfer text request from VM then call the Telus porting # and ask them to request VM to resubmit it. I'll private message the Telus porting #, please check your mail box top right.

The Virgin account needs to be active and your old SIM in your phone until you've responded with a YES within 90 minutes window.

Re: trouble transferring number

BKNS27 — Wed, 05 Apr 2023 20:57:31 GMT

@PamC

If you old Virgin SIM is still working then porting is not completed so contact a CS_Agent to complete the porting process and keep thenn by old SIM in your phone to reply to the text.