topic Re: Password reset problem in Get Support

Password reset problem

Darenwu — Tue, 04 Apr 2023 08:50:30 GMT

This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”

softech — Tue, 04 Apr 2023 09:53:51 GMT

@Darenwu pleas try ty again using Incgonito mode or try on another browser

if that still does not work, open ticket with PM support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Tsawwassen — Tue, 04 Apr 2023 19:12:31 GMT

Just very carefully try again later making sure that you follow instructions. Good luck.

Darr1983 — Wed, 05 Apr 2023 18:07:32 GMT

I am also getting this error today and have tried several times following the instructions very carefully.

Darlene