topic Re: New sim card needed. in Get Support

New sim card needed.

519-778-6129 — Wed, 05 Apr 2023 17:01:46 GMT

So my boyfriend set up my account years ago for me and has recently passed away. Im neededing a new Sim an access to my account.

Re: New sim card needed.

softech — Wed, 05 Apr 2023 15:01:45 GMT

@519-778-6129 sorry for your loss

do you need a new sim card or you need access to My Account?

for new sim card, get it from local Telus or Koodo store or get it from Amazon:

https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1

Please note if you order the sim from PM online, it could take long to deliver, as many as 3 weeks

if you just need My Account access, try to reset it with the link there or open ticket with PM support if you need help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: New sim card needed.

Meow — Wed, 05 Apr 2023 15:13:23 GMT

Sorry to hear such awful news :(. Sorry for your loss.

If your phone is working with PM services you do not need new SIM.

What exactly do you try to accomplish?

To access your account you need only your email and password.

Re: New sim card needed.

dust2dust — Wed, 05 Apr 2023 15:13:39 GMT

Sorry for your loss. Not just any store. They need to be corporate stores.

Why do you need a new sim? Did you lose it? Lose the phone? Can you access the email address that the account was made under?

Re: New sim card needed.

BKNS27 — Wed, 05 Apr 2023 15:19:07 GMT

@519-778-6129

Condolences, you don’t need a SIM to access your account. All is need is the registered email address and password.

So try to login with his email or your email then click on Forgot Password and have the 2FA code sent by text or email.

If all fails, you need to contact a CS_Agent to help you access your account once credentials are confirmed.

Re: New sim card needed.

dust2dust — Wed, 05 Apr 2023 15:22:24 GMT

Your account is currently suspended. 611 should have worked though. Can you use another phone and dial 1-855-4pu-blic. Do you know the 4 digit account pin? Or do you normally pay with a voucher? You can also pay using the real time payment method in some stores.

Re: New sim card needed.

519-778-6129 — Wed, 05 Apr 2023 15:28:06 GMT

I need access to my account to order a new sim so i keep my same number for my business

Re: New sim card needed.

softech — Wed, 05 Apr 2023 15:30:41 GMT

@519-778-6129 you don't need access to your My Account to buy sim card. you can buy it in person or via Amazon

As mentioned above,

get it from local Telus or Koodo store or get it from Amazon:

https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&

once you get the sim card, you do need access to change sim card from My Account using a computer

so, you do need to find a way to login My Account. Please open ticket as advised above for PM support to help resetting the password or change the login email address used

Re: New sim card needed.

dust2dust — Wed, 05 Apr 2023 15:31:23 GMT

Ordering a sim online from Public does not need your account. Changing the sim will need the account. But support can also do that for you along with regaining your access to the account.

Again, why do you need a new sim?

Re: New sim card needed.

Milk — Wed, 05 Apr 2023 20:15:06 GMT

Sorry about your loss - but why not keep using your phone with the existing SIM card?

Also I would not publicize my phone number xxxxxxxxxxxxxx - this is an open forum ......

Re: New sim card needed.

dabr — Wed, 05 Apr 2023 20:10:13 GMT

@519-778-6129 When you contact support ask them to change your username at the same time. Make sure to change to something generic instead of something personal like your name (first name only is fine) or tel. number as you currently have.