topic Re: charged twice in Get Support

charged twice

Muller — Wed, 05 Apr 2023 13:37:16 GMT

hi there, my sim was lost and i disabled the sim later i have got a new one after some days due to the change i am getting charged twice i have one account for my daughter C$15.00 and my plan is C$34.65, However i getting charged C$42.00 on March 31 and March 01 and C$34.65 on March 20. So please i am looking you have to rectify this issue.

Re: charged twice

maximum_gato — Wed, 05 Apr 2023 13:46:12 GMT

@Muller

When you suspend via lost/stolen it causes a glitch with your rewards not applying upon renewal. Contact customer support to apply your $7 in rewards to your account balance. That is the discrepancy between your usual payment of $33+gst and your full plan amount of $40+gst. But you have an extra charge on tbe 20th of March?

Edit:

Which dates are correct for your renewal?

Re: charged twice

Dunkman — Wed, 05 Apr 2023 13:47:55 GMT

@Muller

Did you change your SIM card via your self service account? Or did you activate a new account with the new SIM card?

Maybe also check your daughter's account. Is her plan still the $15 plan? Public mobile was sending promo texts for the $40 plan and the customer just needed to respond yes to the text to be upgraded to the more expensive plan.

Re: charged twice

Muller — Wed, 05 Apr 2023 14:25:15 GMT

Hi, yes i changed my SIM card via my self service account and for my daughter i don't think so did that if so take it to its original plan and please refund me the amount.

thank you.

Re: charged twice

Dunkman — Wed, 05 Apr 2023 14:30:13 GMT

@Muller wrote:
Hi, yes i changed my SIM card via my self service account and for my daughter i don't think so did that if so take it to its original plan and please refund me the amount.
thank you.

@Muller

Maybe screenshot your payment history page. That would provide more useful information about timing of payments, etc.

If there was an error, you will need to contact customer service agent. The community members on this website are customers like yourself. We don't have access to your account.