topic Re: top up wont work in Get Support

top up wont work

naseemsh — Wed, 05 Apr 2023 13:24:03 GMT

i key in PIN for top up it says I ve 35 balance but still no service no data

Re: top up wont work

softech — Wed, 05 Apr 2023 13:25:58 GMT

@naseemsh you used *611 to top up?

sometimes it take longer for *611 to reactivate the plan

Wait another 15 mins and reboot the phone

and best is to login My Account using Incognito mode to confirm the account status

Re: top up wont work

maximum_gato — Wed, 05 Apr 2023 13:38:17 GMT

@softech

Since when? Fixing 611? Payments made thru the 611/IVR system should automatically reactivate the account as long as they equal or exceed the plan amount and the account is not suspended via lost/stolen.

@naseemsh

Does any of the above apply to your situation?