topic Re: Account hold in Get Support

Account hold

Briggske — Tue, 04 Apr 2023 23:54:54 GMT

My phone was stolen and I can't get into my account without it. How can I put a hold on my account until I can get my number transferred to a new sim card?

Re: Account hold

will13am — Tue, 04 Apr 2023 23:57:07 GMT

@Briggske , you should be able to login to your online account and receive 2FA code to your registered email address. Once in the account, you can register your phone as lost/stolen which will put the account on hold until you can obtain a new SIM card to replace the current one registered in the account. If you are having issues with this, use the chatbot link to initiate a support ticket.

Re: Account hold

hairbag1 — Tue, 04 Apr 2023 23:59:48 GMT

@Briggske

click one of these links to start process of CSA assistance...

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent